The public service services of the Câmara de Tavira can already be praised in the Book of Praise. The implementation of this initiative, which is a “response” to the Complaints Book, took place on 14 November, the day that marks the World Quality Day.
According to the Câmara de Tavira, the Book of Praises «has fostered the implementation of a grateful and positive spirit that, nowadays, is increasingly rare».
The municipality explains that this is a "means where any citizen can express their recognition and satisfaction for what is best done in municipal services".
“Why only say bad if there is so much to say well” is the motto for an effective change in mentalities and for greater motivation of those who provide services and serve the public, explains Cristina Leal, mentor of the project.
Since 2011, Câmara de Tavira has implemented a Management System for Suggestions, Complaints and Praises, following its certification by the Portuguese Standard ISO 9001 – Quality Management Systems.
These actions seek to “foster greater proximity and a reinforcement of trust with citizens”.
Certified by APCER – Portuguese Certification Association, since 2008, the municipality made the transition to NP ISO 9001:2015 and last year extended the scope to “Management Autarchy”, that is, full certification of all services.