The response capacity of the Portuguese emergency services was praised today by the spokesperson for TUI Holanda, the tour operator responsible for the group of Dutch tourists who were on the Frota Azul bus, who crashed on Via do Infante yesterday.
Hans Van Haelemeesch told reporters, at briefing that was held this morning at the Hospital of Faro, that the company "was impressed with how emergency resources were made available last night, how efficiently they were managed, the resources they have, and how people were received in hospitals."
For the responsible, "it is comforting for us and for our clients, for a travel agency, to know that, if something so sad happens, we can trust in a good system".
Van Haelemeesch added that most of the tourists involved in the accident had not contacted TUI to return to their country of origin. “Until now, we've received very few inquiries from customers wanting to return. People who have left the hospital have not yet done so».
Dutch tourists arrived last night at Faro, coming from Amsterdam, on a Tui Airlines flight, contracted to Arke Airlines, a company that “fly on a regular basis to Faro».
The spokesman also said that "TUI will assume its responsibilities and serve the customers as best as possible" and that, in the Netherlands, "there is a crisis team in contact with family members, together with the International Relations Office, and there is a company specialized psychological help available for family members'.
"If people from the Netherlands want to travel here to meet family members, we have tailor-made solutions, it's something we facilitate," he added.
The way in which the assistance to victims was carried out was also praised by Gabriela Valadas, clinical director of the CHA. “The device worked very well, it was activated very quickly by INEM and the Hospital Center was prepared for multiple victims. There were even doctors who came voluntarily to offer their work, such as from the specialties of Orthopedics and Anesthesia».
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