Reporting a water break or a pothole in the road is already a click away, in Albufeira, with the launch, this Monday, 17th of May, of the “Smart City” platform.
In this first phase, the Smart City platform is dedicated to the management of events, which can be communicated through a WebApp, which can be downloaded on various mobile devices or accessed through the portal.
José Carlos Rolo, mayor of Albufeira, clarified that the Smart City – Management of Occurrences platform began operating in May 2020, in an experimental phase, and is now finally able to be made available to the public.
Its use is quite simple: the user must register on the platform that gives access to the application and, to report the occurrence, simply indicate the location on the map, typify the situation and attach a photograph to illustrate it.
«The Smart City – Occurrence Management platform, which we present today, is part of one of the axes of Portugal 2030, namely in the Digital Transition, which involves the rational use of technologies for the improvement of services and the well-being of citizens» , highlighted.
Through this application, it is very easy for a citizen or a municipality employee to report an occurrence in any area of the municipality, such as a water break, a pothole in the road or a cleaning problem.
After submission on the platform, the communication will be registered in the smart city control room, located in Paços do Concelho, which will be analyzed and forwarded for resolution by the competent service. During the process, the citizen will be informed about the resolution.
José Carlos Rolo stresses that this is an excellent opportunity to exercise citizenship rights.
«We have an excellent tool at our disposal, but for it to work, it is necessary to communicate occurrences through the Smart City platform, so that there is co-responsibility and commitment on the part of everyone so that the reported situations are effectively resolved. Only then will we have a credible system", he said, adding that "with regard to the Municipality, we have already promoted meetings with those responsible for the various services, as well as with companies that work directly with the municipality, in order to raise awareness of the importance of not defrauding the expectations of the citizens».
José Carlos Rolo ended his intervention, noting that this is just the first phase of a project that wants to take further, as the platform can be applied to other areas, namely waste management, energy efficiency, urban mobility, safety, occupation of the beaches, among other important ones at the level of municipal intervention.
"Smart City is an extraordinary tool to help management, a program with multiple applications and challenges that are built day by day, with the aim of improving the lives of citizens, residents and tourists," he concluded.
Pedro Figueiredo, responsible for Public Procurement at NOS, underlined that the company is an experienced partner in the scope of the digital transition process of cities.
“We started to build what could be a smarter, more connected city, and we did this because we know people's expectations and how they relate to technology. We have been following the transformation of cities and, together with them, we have managed to innovate and create new technological infrastructures. In addition, we have a set of partners in various areas of the municipalities, an integrative open data platform that allows us to collect information from all areas essential to the city, ensuring the provision of an online service 24 hours a day, 7 days a week », concluded.
Comments