hospital of Faro lost computer system, but will recover it without data loss

The Hospital's Computer System Faro has been down for about a week and the problem should only […]

The Hospital's Computer System Faro has been down for about a week and the problem should not be fully resolved until next Monday. Although the problem affected the hospital's database, it was “fully recovered” and the situation even motivated a complete renewal of the system “in just three days”.

The news was advanced this Friday by Radio TSF and confirmed to Sul Informação by the administrator of the Hospital of Faro Pedro Nunes. According to the head of the Farense health unit, the computer system itself has been reinstalled and is fully operational since Wednesday and will now proceed with the introduction of the database, recovered in the meantime, on the new servers.

The situation caused disturbances in the Hospital's operation, which resulted in delays in consultations and some delays in patient care. "On the first day, half a dozen consultations had to be rescheduled for the next day," he said.

As described by Pedro Nunes, despite the Hospital of Faro having a redundant system, «there was a meeting point, where the failure occurred». It was on this server that broke down that “the core of the database was housed”.

This led to the hospital being forced to send the hard drive to Lisbon for recovery. After the first company was unable to retrieve the information, the server was sent to Spain, where it was possible to "recover all the information".

A situation that will not be repeated again, as this malfunction served as a “lesson”. "As of Monday we will have two parallel systems," he announced. Still, he stressed, the malfunction that happened was "unlikely" and had not happened "in twenty years" in which the Hospital's system Faro is computerized.

The computer system was redone in three days “as if we started a hospital from scratch” and, for now, it has not had “significant costs”. "We will still have to assess how much it will cost to maintain the two systems in parallel, but I am sure that we will find a solution within a reasonable price", added the administrator of the Hospital de Faro.

Although there are no consequences for the future, as far as the information is concerned, the situation caused some inconvenience and forced the professionals of the Hospital de Faro to adapt and to have “much more work than usual”.

«Suddenly, we transformed a XNUMXst century Hospital, fully computerized, into an old-fashioned hospital», illustrated Pedro Nunes. In other words, what was previously done using computers, had to be done by hand and using records written on paper.

“For example, if you came to the hospital looking for a patient, the security guard, instead of looking up the person's name on the computer, would have to look it up in one of those big books. But it was going to find the person anyway», he explained.

A modern health facility's reliance on its computer system goes further than appointment records or even patient history. "It was also necessary to make the food listings on paper, but everything worked out," he said, praising the dedication of the health professionals at the Hospital de Faro.