Marina de Vilamoura wins unique prize for Portugal

Marina was awarded the highest distinction by TYHA

Photo: Bárbara Caetano | Sul Informação (file)

Vilamoura Marina has just become the first marina in Portugal to receive the 5 Gold Anchor Platinum certification, accredited by The Yacht Harbor Association, the highest distinction in the industry of this oldest association.

In total, there are only 10 marinas/recreational ports, worldwide, that hoist the certification and, now, Portugal is part of this ranking of marinas that are distinguished by receiving highly demanding customers who expect the highest levels of facilities , infrastructure and customer service.

To achieve the distinction, it was necessary to guarantee some differentiating principles, which include an assessment of the ambience of the marina based on first-class construction design, facilities, accessories and other features, customer service through a dedicated concierge team that attends to all needs of owners, guests and crew and quality facilities, providing a luxury experience for guests.

Isolete Correia, administrator of Vilamoura World, comments that «this certification reflects the level of offer and the quality of the infrastructures, as well as the constant work and dedication of the entire team involved, whose efforts are entirely focused on providing excellent services”.

 

 

Between 2015 and 2017, Vilamoura Marina was elected, among all the marinas classified with 5 Anchors, the best international marina of the year and, for being awarded three consecutive years, in 2017 it was awarded the respective distinction: “International Marina of Distinction 2015-2017”.

In 2019 it was again distinguished with the award for the best international marina of the year and named the Best in the World in 2021 and more recently, in September 2022, it was elected the Best International Marina, at the Southampton International Boat Show.

«Achieving this accreditation means achieving an extremely high evaluation score in all evaluation criteria, namely the ambience of the spaces, planning, policies and procedures, customer service, environment, installations and infrastructure in water, and installations and infrastructure in terra, with a rigorous audit process that includes on-site assessments, compliance with local and regional regulations, member satisfaction surveys, concierge services, premium facilities and much more», says those responsible in a note.

 



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